---
title: We know we want a retake but haven't received our photos. What do we do?
description: You can still come to Make-up Day even if you haven't received your photos. Retakes for quality concerns are always free and your order will be replaced once you have returned your original photos to
---

[Skip to content](https://help.shootingstarsphoto.com/help/we-have-not-received-our-photos-what-do-we-do-if-we-want-to-retake#main-content)

English

Show submenu for translations

[Contact us](https://help.shootingstarsphoto.com/help/kb-tickets/new?hsLang=en)

![SSP Logo\_Blue Stars-1.png\]](https://help.shootingstarsphoto.com/hs-fs/hubfs/SSP%20Logo_Blue%20Stars-1.png?height=50&name=SSP%20Logo_Blue%20Stars-1.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Contact us](https://help.shootingstarsphoto.com/help/kb-tickets/new)
- Go to shootingstarsphoto.com

 Go to shootingstarsphoto.com

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://help.shootingstarsphoto.com/help?hsLang=en)
2. [After Photo Day](https://help.shootingstarsphoto.com/help/after-photo-day?hsLang=en)

# We know we want a retake but haven't received our photos. What do we do?

You can still come to Make-up Day even if you haven't received your photos. Retakes for quality concerns are always free and your order will be replaced once you have returned your original photos to our office.

Click [HERE](http://www.shootingstarsphoto.com/photoday/reschedule-photo-appointment/request-make-up-day/) to sign up for Make-up Day and we'll keep you posted of details. 

(The Make-up Day schedule is typically announced 1-2 weeks in advance.)

 

 

- [Photo Orders](https://help.shootingstarsphoto.com/help/photo-orders?hsLang=en)
- [Before Photo Day](https://help.shootingstarsphoto.com/help/before-photo-day?hsLang=en)
- [On Photo Day](https://help.shootingstarsphoto.com/help/on-photo-day?hsLang=en)
- [After Photo Day](https://help.shootingstarsphoto.com/help/after-photo-day?hsLang=en)
- [Customer Satisfaction](https://help.shootingstarsphoto.com/help/customer-satisfaction?hsLang=en)

[![Chill listening crop-3](https://help.shootingstarsphoto.com/hs-fs/hubfs/SSP%20Logo_Blue%20Stars.jpg?width=24&height=24&name=SSP%20Logo_Blue%20Stars.jpg "Chill listening crop-3")](http://shootingstarsphoto.com)

shootingstarsphoto.com Help Center

Copyright © 2026, shootingstarsphoto.com